Casa Istella e Mari

GENERAL TERMS AND CONDITIONS
The following General Terms and Conditions regulate the contractual relationships between the Guest (hereinafter the "Client") and Micasasucasa srls (hereinafter the "Company") after the booking and the payment of the accommodation chosen from those available on the webpage www.micasasucasa.it (hereinafter the "Site") directly or indirectly, through any mobile device, by e-mail or by telephone. The following general conditions regulate the terms and conditions of the agreement between the Company and the Client who books and purchases the services through the Site, as well as the temporary rental agreement concluded between the Client and the Company, which acts in the name and on behalf of the owners of the accommodation, and having as its object the chosen accommodation. The client is required to accept these General Terms and Conditions and the specific conditions relating to the stay or individual services (such as duration, price, applicable taxes and existing legislation). The Client is therefore required to thoroughly read the General Terms and Conditions as well as any special conditions applicable to individual services, available on the Site before making a reservation. Making a reservation or purchasing a service offered by the Company, the Client automatically accepts the General Terms and Conditions described here. The General Terms and Conditions may be changed at any time, without any notice, it being understood that such changes will not be applied to orders submitted by the Client before the change.

Reservations
Accessing the online platform www.micasasucasa.it, the Client can view and browse the availability and the real-time prices of the accommodation managed by Micasasucasa srls or its Partners. If the chosen accommodation is available for the selected period, in order to conclude and confirm the reservation, the Client will have to pay the amount shown in the order summary by credit card, following the instructions. Upon successful payment, the Company will send the Client a Booking Confirmation e-mail containing the details of the amount paid, the duration of the stay, the number of people staying, including any mandatory or additional extra services. The reservation will not be confirmed until the payment has been successful (according to the procedures regulating the Cancellation Policy) and the Client has received the Booking Confirmation email.

Rates and Payment
The rental for stays of less than 30 nights is indicated in the Order summary which also states the amounts for cleaning and additional services. For stays of less than a month, the total amount includes energy and gas, heating and water consumption. At the time of booking, or before the check-in, according to the deadlines indicated in the “Cancellation policy”, the Client will have already fully paid the amount for the stay for the indicated period by credit card. The Extra Costs refer to the optional services provided by the Company and selected by the Client. Such services will be billed applying a VAT rate of 22% as required by law. The rate does not include the tourist tax which must be paid by cash or credit card at the check-in as provided for by the regulations of the Municipality to which the accommodation responds.

Cancellation policy
The Site provides two types of rates: refundable and non-refundable. Regarding the refundable rate, an amount equal to 25% of the total price will be charged at the time of booking. The client will be able to cancel or modify the reservation up to a maximum of a specific number of days before the check-in (the number is indicated in the Cancellation Policy section). Regarding the partially refundable rate, in case of a cancellation after the booking, the client will be charged with the percentage value of the total cost indicated. The total cost of the reservation will be charged only if a cancellation is made beyond the period indicated before the check-in. If the Client does not arrive at the check-in, they will have to pay the total amount of the reservation. Non-refundable rates cannot be changed and, at the time of booking, prepayment of the entire stay is required. In case of a cancellation or modification, the full amount of the stay will be charged. Any request for modification of the booking is subject to approval and availability by Micasasucasa srls, or the partner managing the accommodation, and upon communication via email to [email protected], or telephone request to the Company's Booking office. If the Client requires to change the dates of the stay, the number of guests, or to change the accommodation, they will be asked to pay for an additional charge based on the availability and the period of the stay.

Check-in & Check-out rules and information
The client has to confirm the check-in time according to the procedures outlined in the Booking Confirmation email or through communications sent by Micasasucasa srls before the arrival. The check-in will take place according to the defined times and in two ways: at the apartment or using the self-checkin. At the time of check-in, the Client provides the identification documents for each adult and minor who will use the accommodation for identification purposes before the security authorities (State Police). The valid identity documents for such purposes are: identity card or driving license for Italian and EU citizens, and passport for non-EU citizens. Failure to exhibit each guest's identity documents will result in a ban on access to the accommodation. The Client undertakes not to accommodate a number of people greater than the one indicated in the Booking Confirmation. If the Client fails to comply with this obligation, they will have to pay the Company an additional charge per each extra person and a penalty of 100 Euros per day. The Client undertakes to sign - digitally or on paper - the Rental Agreement which will be concluded according to the national existing laws (Legislative Decree 431, 9 December 1998). The contract will be viewed and signed digitally via SMS authorization using a unique OTP (One Time Password) code which will be delivered to the guest's mobile number. Since this is a private device associated with the person, it allows the univocal identification of the signatory. The signature put through an OTP Service is an advanced electronic signature (AES) and has the same legal value as the electronic or handwritten signature. Signing the contract, the Client accepts the conditions, the accommodation rules and the property regulations. For reservations of stays of less than thirty days, a credit card will be required as a security for any damage that may occur (Postepay, Debit Card or prepaid cards of any kind will not be accepted). If the client does not provide a credit card as a security, a cash deposit will be required which will be returned after verifying that no damage occurred in the apartment. The Client agrees to allow the Company's personnel in charge and/or any appointed third parties, which can be identified upon the Client's request, to access the accommodation in order to carry out any necessary repairs and/or maintenance. Except in cases of emergency, the client will be informed in advance through their contact details. If the client does not respond on time, the Company's personnel in charge will be entitled to access the accommodation. Returning the keys is mandatory according to the procedures that will be communicated at the check-in and according to the availability of the Micasasucasa srls personnel.

Security deposit
When provided and explicitly indicated in the "Damage Deposit" section of the accommodation detail page on the Site, when the keys are handed in, the Client pays the amount of the security deposit to the person in charge of the check-in. The security deposit required depends on the duration of the stay, the type of accommodation of particular value and/or the presence of animals. The security deposit will be fully returned to the Client at the end of the stay, after the termination of the contract. It remains understood that, in the event of damage caused by the Client to the accommodation, the Company will be entitled to withhold the security deposit. At all times, the Company is entitled to a compensation for any greater damage.

Rerouting
If the Company – due to reasons beyond its control - is unable to admit the Client into the property, or ensure the stay as established in the booking confirmation, it reserves the right to offer the replacement of the accommodation with another of equal or higher quality. Such reasons are, for example, sudden plumbing problems, lack of cleaning by the company in charge, or any other reason that makes it impossible for the Client to stay in the accommodation having their safety ensured. If an accommodation of the same value as the one booked by the Client is not available, the Company will reserve the right to ask for an additional charge to the cost previously paid by the Client.

Accommodation Rules
The Client undertakes to use the accommodation with care, keeping it clean, refraining from any activity that could cause any damage to it and/or any structure belonging to the property and/or its common parts and/or the goods inside. The Client undertakes not to disturb the residents of the property during his entire stay in the accommodation. It is forbidden to use the accommodation for illegal activities. It is forbidden to copy and/or hand in the keys of the Accommodation to third parties and/or to reveal any access codes to third parties. Losing or breaking the keys and/or the lock will entail the reimbursement of the cost of a new lock and 5 new sets of keys. The Client undertakes to observe, for the entire period of the stay, the ordinary precautions and safety measures aimed at preventing the entry of strangers into the Accommodation. It remains understood that in case of non-compliance with this obligation, the Client will be responsible for any damage caused to the Accommodation and/or to the goods inside. Unless the Company expressly provides a written authorization, it is forbidden to the Client to house animals of any species.

No smoking
It is strictly forbidden to smoke inside the Accommodation. In case of any violation, a penalty fee will be charged as indicated in the annex to the Contract.

Waste recycling
To reduce the environmental impact and comply with the existing regulations, the Client is obliged to carry out a correct separation of the waste following the indications of the Municipality to which the accommodation responds, or, where present, those inside the Accommodation. For stays from 1 up to 3 nights, the waste can be left inside the accommodation and will be disposed of by the cleaning company. For stays of 4 nights or more, the Client will have to autonomously deal with the disposal of the waste in the appropriate building premises. For any doubts, the Client is asked to contact the person who checked them in.

Penalties & Liability
In the event of a conduct contrary to the proper management of the property, the Client will have to pay the Company a penalty equal to 200% of the rent indicated in the contract recitals. The Company may also claim the security deposit, without prejudice to the right to compensation for any additional damage suffered. The Company shall never be held responsible for any theft suffered by the Client, whether they occurred by forced entry or tampering at the entrance or in any other way inside the Accommodation. The Client therefore undertakes not to leave their personal belongings unattended inside the Accommodation. The Company shall not be liable to the Client for any suspension and/or disruption of the supply of electricity and/or gas and/or water and/or Internet independent by the Company.

Personal data processing
The Client authorizes the Company to disclose their personal data to third parties in connection with the lease obligations (Legislative Decree 196/2003). For privacy. Any disputes arising out of this assignment shall be subject to the exclusive jurisdiction of the Court of Cagliari.

Privacy Policy

This Application collects some Personal Data of its Users.
This document can be printed using the print command found in the settings of any browser.

Data Controller.
Micasasucasa, 12 Palabanda Street, Cagliari (CA) 09123
Owner's email address: [email protected]
Types of Data Collected
Among the Personal Data collected by this Application, either independently or through third parties, are: Tracking Tool; Usage Data; email; first name; last name; province; zip code; city.
Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific informational texts displayed prior to the collection of such data.
Personal Data may be freely provided by the User or, in the case of Usage Data, automatically collected during the use of this Application.
Unless otherwise specified, all Data requested by this Application are mandatory. If the User refuses to provide them, it may be impossible for this Application to provide the Service. In cases where this Application indicates certain Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or its operation.
Users in doubt about which Data are mandatory are encouraged to contact the Data Controller.
The possible use of Cookies - or other tracking tools - by this Application or the owners of third party services used by this Application, where not otherwise specified, has the purpose of providing the Service requested by the User, in addition to the further purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application and warrants that he/she has the right to communicate or disseminate it, releasing the Owner from any liability towards third parties.

Mode and place of processing of the Data collected
Modalities of processing
The Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out by means of computer and/or telematic tools, with organizational methods and logics strictly related to the indicated purposes. In addition to the Data Controller, in some cases, other parties involved in the organization of this Application (administrative, sales, marketing, legal, system administrators) or external parties (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller may have access to the Data. The updated list of Data Processors can always be requested from the Data Controller.

Legal basis of the processing
The Data Controller processes Personal Data related to the User in case one of the following conditions exists:
- the User has given consent for one or more specific purposes; Note: In some jurisdictions, the Controller may be authorized to process Personal Data without the need for the User's consent or another of the legal bases specified below, as long as the User does not object ("opt-out") to such processing. However, this does not apply if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
- the processing is necessary for the performance of a contract with the User and/or the execution of pre-contractual measures;
- the processing is necessary for the performance of a legal obligation to which the Controller is subject;
- processing is necessary for the performance of a task of public interest or the exercise of public authority vested in the Controller;
- the processing is necessary for the pursuit of the legitimate interest of the Controller or third parties.
However, it is always possible to ask the Controller to clarify the concrete legal basis of each processing and in particular to specify whether the processing is based on law, required by a contract or necessary to conclude a contract.

Location
The Data are processed at the Data Controller's operational offices and at any other place where the parties involved in the processing are located. For more information, please contact the Data Controller.
The User's Personal Data may be transferred to a country other than the country where the User is located. To obtain more information about the location of the processing, the User may refer to the section on Personal Data processing details.
The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization under public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect the Data.

The User can verify whether any of the transfers just described takes place by reviewing the section of this document on details of the processing of Personal Data or request information from the Data Controller by contacting it at the contact details given at the beginning.

Retention Period.
Data are processed and stored for the time required by the purposes for which they were collected.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User will be retained until the performance of that contract is completed.
- Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until such interest is satisfied. The User may obtain further information regarding the legitimate interest pursued by the Controller in the relevant sections of this document or by contacting the Controller.
When processing is based on the User's consent, the Data Controller may keep the Personal Data longer until such consent is revoked. In addition, the Controller may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the expiration of this period the right of access, deletion, rectification and the right to Data portability can no longer be exercised.
Purposes of the Data collected
User Data is collected to enable the Data Controller to provide the Service, comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of Users or third parties), detect any malicious or fraudulent activities, as well as for the following purposes: Statistics, Accessing accounts on third-party services, Displaying content from external platforms, Tag management, Contacting the User, Interaction with support and feedback platforms, Managing support and contact requests, Interaction with live chat platforms, Advertising, Registration and authentication, Payment management, and Platform and hosting services.
To obtain detailed information about the purposes of the processing and the Personal Data processed for each purpose, the User may refer to the section "Personal Data Processing Details."
Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:

Access to accounts on third-party services.
These types of services allow this Application to take Data from your accounts on third-party services and perform actions with them.
These services are not activated automatically, but require the express permission of the User.

Facebook Account Login (Meta Platforms, Inc.).
This service allows this Application to connect with the User's account on the social network Facebook, provided by Facebook, Inc.
Required permissions: Access to private data.
Place of processing: United States - Privacy Policy.
Contacting the User
Mailing list or newsletter (this Application)
By registering for the mailing list or newsletter, the User's email address is automatically added to a list of contacts to whom email messages containing information, including of a commercial and promotional nature, relating to this Application may be sent. The User's email address may also be added to this list as a result of registering for this Application or after making a purchase.
Personal Data Processed: ZIP code; city; last name; Usage Data; email; name; province.

Tag Management.
This type of services is functional for the centralized management of tags or scripts used on this Application.
The use of these services implies the flow of User Data through them and, if applicable, their retention.

Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data Processed: Usage Data; Tracking Tool.
Place of processing: Ireland - Privacy Policy.

Advertising
This type of service allows User Data to be used for marketing communications purposes. These communications are displayed on this Application in the form of banners and other forms of advertising, also related to the User's interests.
This does not mean that all Personal Data is used for this purpose. Data and conditions of use are set out below.
Some of the services below may use Tracking Tools to identify the User or use the technique of behavioral retargeting, i.e. displaying advertisements tailored to the User's interests and behavior, also detected outside this Application. To get more information about this, we suggest you check the privacy policies of the respective services.
Generally, services of this type offer the possibility to disable such tracking. In addition to any opt-out feature provided by any of the services listed in this document, the User can read more about how to turn off interest-based advertisements in the appropriate section "How to turn off interest-based advertising" in this document.

Webgains (Webgains Ltd (ad pepper media GmbH))
Webgains is an advertising service provided by Webgains Ltd.
Personal Data Processed: Usage Data; Tracking Tool.
Place of processing: United Kingdom - Privacy Policy - Opt out.

Microsoft Advertising (Microsoft Corporation)
Microsoft Advertising is an advertising service provided by Microsoft Corporation.
Personal Data Processed: Usage Data; Tracking Tool.
Place of processing: United States - Privacy Policy - Opt Out.

Google AdSense (Google Ireland Limited)
Google AdSense is an advertising service provided by Google Ireland Limited. This service uses the "DoubleClick" Cookie, which tracks the use of this Application and the behavior of the User in relation to the advertisements, products and services offered.
The User may decide at any time to disable all DoubleClick cookies by going to: Ads Settings.
For an understanding of Google's use of data, please see Google's Partner Policy.
Personal Data Processed: Usage Data; Tracking Tool.
Place of processing: Ireland - Privacy Policy - Opt Out.

Google Ad Manager (Google Ireland Limited)
Google Ad Manager is an advertising service provided by Google Ireland Limited with which the Data Controller may conduct advertising campaigns jointly with external advertising networks with which the Data Controller, unless otherwise specified herein, has no direct relationship.
For an understanding of Google's use of the Data, please see Google's Partner Policy.
This service uses the Cookie "DoubleClick", which tracks the use of this Application and the behavior of the User in relation to the advertisements, products and services offered.
The User can decide at any time to disable all DoubleClick cookies by going to: Ads Settings.
Personal Data Processed: Usage Data; Tracking Tool.
Place of processing: Ireland - Privacy Policy.

Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to track User behavior.

Google Analytics (Google Ireland Limited)
Google Analytics is a web analytics service provided by Google Ireland Limited ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use Personal Data to contextualize and personalize ads in its advertising network.
Personal Data Processed: Usage Data; Tracking Tool.
Place of processing: Ireland - Privacy Policy - Opt Out.

Google Ads Conversion Tracking (Google Ireland Limited).
Google Ads conversion tracking is a statistics service provided by Google Ireland Limited that links data from the Google Ads ad network with actions taken within this Application.
Personal Data Processed: Usage Data; Tracking Tool.
Place of processing: Ireland - Privacy Policy.

Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
However, this type of service may collect data on web traffic related to the pages where the service is installed, even when users are not using it.

Google Fonts (Google Ireland Limited)
Google Fonts is a font style display service operated by Google Ireland Limited that allows this Application to integrate such content within its pages.
Personal Data Processed: Usage Data; Tracking Tool.
Place of processing: Ireland - Privacy Policy.
Information on how to turn off interest-based advertisements.
In addition to any opt-out features provided by any of the services listed in this document, Users can read more about how to turn off interest-based advertisements in the appropriate section of the Cookie Policy.
User Rights
Users may exercise certain rights with respect to the Data processed by the Data Controller.
In particular, Users have the right to:
- revoke consent at any time. The User may revoke the consent to the processing of its Personal Data previously expressed.
- object to the processing of their Data. The User may object to the processing of its Data when it is done on a legal basis other than consent. Further details on the right to object are provided in the section below.
- access to one's own Data. The User has the right to obtain information about the Data processed by the Data Controller, certain aspects of the processing and to receive a copy of the Data processed.
- verify and request rectification. The User may verify the correctness of its Data and request that it be updated or corrected.
- obtain restriction of processing. When certain conditions are met, the User may request the limitation of the processing of its Data. In this case, the Data Controller will not process the Data for any purpose other than its preservation.
- Obtain the deletion or removal of their Personal Data. When certain conditions are met, the User may request the deletion of their Data by the Data Controller.
- Receive their Data or have it transferred to another Data Controller. The User has the right to receive its Data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transferred unimpeded to another data controller. This provision is applicable when the Data are processed by automated means and the processing is based on the User's consent, a contract to which the User is a party or contractual measures related thereto.
- Propose Complaint. The User may propose a complaint to the competent data protection supervisory authority or take legal action.

Details on the right to object
When Personal Data are processed in the public interest, in the exercise of public powers vested in the Data Controller or in pursuit of a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.
Users should note that if their Data were processed for direct marketing purposes, they may object to the processing without providing any reasons. To find out whether the Data Controller processes Data with direct marketing purposes, Users may refer to the respective sections of this document.

How to Exercise Rights
To exercise the User's rights, Users may address a request to the contact details of the Controller indicated in this document. Requests are filed free of charge and processed by the Controller as soon as possible, in any case within one month.
Further information on processing
Defense in Court
The User's Personal Data may be used by the Data Controller in court or in the preparatory stages of its possible establishment for the defense against abuses in the use of this Application or related Services by the User.
The User declares that he/she is aware that the Data Controller may be obliged to disclose the Data by order of public authorities.

Specific disclosures
Upon the User's request, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual disclosures regarding specific Services, or the collection and processing of Personal Data.

System Logs and Maintenance
For operation and maintenance purposes, this Application and any third-party services used by it may collect system logs, i.e., files that record interactions and may also contain Personal Data, such as the User's IP address.

Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Responding to "Do Not Track" Requests
This Application does not support "Do Not Track" requests.
To find out whether any third-party services used support them, the User is encouraged to consult their respective privacy policies.

Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details it has. Therefore, please consult this page frequently, referring to the date of last modification indicated at the bottom.

Where changes affect processing whose legal basis is consent, the Controller will re-collect the User's consent as necessary.
Definitions and legal references
Personal Data (or Data).
Personal Data is any information that, directly or indirectly, including in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.

Usage Data
This is the information collected automatically through this Application (including by third party applications integrated into this Application), including: the IP addresses or domain names of the computers used by the User who connects with this Application, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.. ) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (e.g. the length of time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of pages consulted, the parameters relating to the User's operating system and computer environment.

User
The individual who uses this Application which, except where otherwise specified, coincides with the Data Subject.

Data Subject
The natural person to whom the Personal Data refers.

Data Controller (or Processor)
The natural person, legal entity, public administration and any other entity that processes Personal Data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Controller).
The natural or legal person, public authority, service or other body that, individually or jointly with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application
The hardware or software tool by which Users' Personal Data are collected and processed.

Service
The Service provided by this Application as defined in the relevant terms (if any) on this site/application.

European Union (or EU).
Unless otherwise specified, any reference to the European Union in this document shall be deemed to extend to all current member states of the European Union and the European Economic Area.

Cookies
Cookies are Tracking Tools that consist of small portions of data stored within the User's browser.

Tracking Tool
Tracking Tool means any technology - e.g., Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting - that enables tracking of Users, for example by collecting or storing information on the User's device.

Legal references
This privacy policy is written on the basis of multiple legislative orders, including Articles 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this privacy policy covers this Application only.

Last modified: 20 June 2022